Skip to navigation

Support

CoreStreet provides support for products purchased directly from CoreStreet. As described below, annual support subscriptions include product updates and upgrades, with three choices of response time and availability.

Note: If you purchased your product from another company (such as an OEM, VAR, or SI), please contact them for information on technical support and product upgrades.

Features

  • Product Updates — Bug fixes and minor enhancements
  • Product Upgrades — Major new features and functionality
  • Knowledge Base Access
  • Incident Response — The annual subscription fee depends on which of these three levels is selected:
    1. E-mail and Web support — Response to unlimited incident requests via e-mail and support website.
    2. Dedicated phone support during the business week (14 x 5) from an engineer who follows the incident through to resolution.
    3. Dedicated phone support around the clock (24 x 7 x 365) — Fastest response time and greatest availability.

Subscriptions

If you purchased your product directly from CoreStreet, contact your CoreStreet representative for more information.